#3rd Party Claim

I am utterly disgusted by the lack of service am getting from Miway , i logged a claim last year July with them because their clients vehicle bumped mine, all required docs were send last year already up to date Marietjie J has not been giving me feedback i always have to call the call the call center, on Monday i called and was told the system shows R4000 as the payable amount according to the assessor, on the quotes i sent none of them has R4000, you are suppose to indemnify me instead i will have a shortfall for my vehicle to be fixed, i know your working on performance base salary and declining , aswell as short paying us to save the company money in order for you to earn more. I am going to take this up with the Ombudsman if it is not resolved i have been patient enough. How long must one wait to get a response from Miway. I will never ever insure with.