3RD MONTH WITH NO HOT WATER

It's been 2 months our geyser burst. The geyser was installed by you 2 years ago. MI WAY call center agents refused to register a claim when we asked a family friend to call as we did not have airtime. Instead of them calling the policy holder to help they suggested that she calls back when she has airtime.. the policy holder is a vulnerable pensioner and this is how she has been treated. So after the claim was finally logged we were told the company that installed the geyser would come through and we waited for about 2 weeks until we chased this up again. Finally people came through and they suggested that we remove the asbestos for them to gain access.. we declined this as it is not necessary and we made arrangements to have the trap door extended. We made them aware of this last week and no one has been to the house to replace the geyser. THIS IS THE 2ND TIME WE ARE LET DOWN BY THIS COMPANY.