MT
Merishka T

1 reviews | Active since Sept 2021

30 Nov 2024, 11:47

***********

They sent me to a company that ‘repaired’ my car, when I got my car back, the paint work still had scratches on it. I expressed that I was unhappy with the job but nothing further was offered. That’s okay, I understand that I had to deal with the repair company regarding that matter, however, I should have been offered more options. The main issue is that someone knocked me at an intersection, I had to pay the excess and was told that it would be claimed back from the person at fault. Till now I have not been updated regarding that, I call Miway often and all they tell me is that they can’t get hold of the lady responsible and that the matter is being taken up to management. It’s been more than six months with no update from them. They hiked up my premiums so high after that, I had to leave. It was a nightmare to deal with Miway. They are *********** in my opinion

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Replies (1)
MiWay Insurance
MiWay Insurance's reply30 Nov 2024, 11:49
Official
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.

Best regards,
The MiWay Team