MM
Merlin M

1 reviews | Active since Oct 2018

10 Oct 2018, 04:27

32 days later still no car.

I've had an accident on the 8th of September where I was struck from behind from a drunk driver anyway 32 days later my car repairs still are not complete as I'm being told they have found additional damages and require miway to approve these necessary fixes . Now that my car hire is over I'm the 1 that has to suffer would have never joined these guys had I known they take so long to resolve claims very unprofessional

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Replies (2)
MiWay Insurance
MiWay Insurance's reply10 Oct 2018, 08:18
Official

We are really sorry to hear that your experience with us has not been a pleasant one. One of our agents will be in touch to chat about your concerns.

Best regards,
The MiWay team

MiWay Insurance
MiWay Insurance's reply17 Oct 2018, 13:09
Official

We are so sorry for the delays you’ve experienced with the repairs to your car – it’s never our intention to cause you any hassles. We believe that Annelize has been in touch with you to discuss your concerns in more detail. We have also heard back from our procurement department and they will look into the delays.

Should you need anything else, please do give us a call.

Best regards,
The MiWay Team