+/-30% Premium Increase

I receive a debit order of an exorbitant amount since I never received any communication. When I call this morning the retention department agent called Lungelo lacks empathy and became rude I had to ask him to cancel because his service was appalling. I then called back again shortly to reinstate my insurance and the agent that was assisting also told me there is nothing they can do and hung up on me and never called me back after waiting for like 10 minutes and being on the call for 21 minutes.