30 days courtesy car ends without repairs starting.

I always thought that MiWay will provide me with the best service but NO NO NO, I have had the worst service ever. I was in an accident on 25 August 2018 and it took 17 days for my claim to be authorised (12 September 2018) and initially I was told that the repairs will take +-10 to 15 days by RARC (Roodepoort Accident Report Centre) once the claim has been authorised but the promise has not been fulfilled even today. It has been 15 days since the claim has been approved, when I contacted RARC, I was told that the repairs will now take +-10 to 15 days after the parts have been delivered to them. I provided all information when it was needed and now my car hire is ending today around 13:30 I could not even go to work today as I need to return the car. This has been the worst experience with the 1st insurance in my life. I truly regret taking this insurance, all that I am told is that I have to pay for the car hire extension from my own pocket. This is day light sabotage and *******. Claim C994543.

The way my claim is handled is unbelievable and not acceptable at all, I always thought you took customers into consideration. But clearly it is not MiWay but YourWay.