3 Weeks. No Feedback!!!

I am not a client of Miway Insurance. 3 Weeks ago one of Miway's clients bumped into my car, while it was parked. The Miway client admitted the claim the next day to Miway and supp**** a claim number 707143 to me. He said that Miway would be in contact with me. After 4 days without receiving any feedback from Miway, I called the customer care line, where the lady informed me that she needed certain documents from me, to proceed with the claim. I supp**** the needed documents the very same day. After another 3 days with no response and/or feedback from Miway, I contacted them again. The lady Suzan Baloyi told me that they are busy with the claim. A week thereafter I contacted her, when she informed me thst an assessor had been appointed. 4 Days past without receiving a call and/or feedback from the assessor and/or Miway, I've contacted Miway when Thani Ndaba told me that Suzan will return my call. Needless to say still no feedack!!! The above is the reason why I won't change from Auto & General to Miway! Do you treat all the 3 rd party claims like this one? My insurance Auto & General is GOLD against the charcoal of Miway!!