3 weeks no address update - car & home insurance

Item: MiWay Insurance
Rating: 2
Author: Nikki H

I emailed the new address 3 weeks ago. No reply to my email. Innocentia calls at inconvenient times and when I call back there is no answer. In this digital age this is terrible service. Doesn't your call centre reply to customer emails Miway? Pathetic.

Helpful (0)

Replies (1)

MiWay Insurance's replyOfficial

30 Jul 2015, 16:50

Hello timeout,

Please accept our sincere apology for not getting things right initially and for any hassles we have caused you, and please be assured that this is not the MiWay way!

Innocentia has since been in touch to assist with the update on your policy, and we thank you for giving us another chance to make things right.

Please be assured of our commitment to always deliver awesome service, and please let us know if you need help with anything else!

Kind regards,
The MiWay Team

MiWay Insurance's reply30 Jul 2015, 16:50

Official