3 party claims

I think it's more than 4months now that a miway client drove in to me.. And from there we started to send pictures to my way and got 2 quote from panel beaters.. Another 3 month later still no feedback I have to call the call center with my own airtime just to find out the person who works on my case is on lunch whether it's in the morning or afternoon he is not available, it like I am asking them a favor to help me no communication.. On the 10th of November 2025 they said it gone take 5 to 7 business day to get back to me.. GUESS who still waiting so at 12:45 today 19 November 2025 I call them again Guess who is not in the office, so the consultant I spoke to I asked her how can she help me, her reply there's nothing she can do I'll inform the manager you called... And they wonder why people rather go to bigger insurances.. From here get the ombudsman in the assist me now