2nd claim miway cant handle effectively ... its actually a joke

Item: MiWay Insurance
Rating: 3
Author: auret J

Miway strikes again with another claim that they cant communicate or update ... and then they talk nonsense when you phone them.

Previous claim took 3 months to complete, its now again been 2 weeks without proper correspondence.

I have now phoned in for the 3rd time and now they dont want to cover the damages.

Ridiculous

Now i will again have to start acting in the communities best interest and inform everyone all over aftica that miway is for the second claim in a row dropping the ball.

Helpful (0)

Replies (2)

MiWay Insurance's replyOfficial

07 Mar 2022, 14:17

We assure you that it is never our intention to upset you in any way. We have passed your feedback on to the right team, who will get back to you with proper feedback and see how we can sort this out. In the meantime, please accept our apologies for the frustration and inconvenience you have experienced.
Best regards,
The MiWay Team

MiWay Insurance's reply07 Mar 2022, 14:17

Official

auret J's updateReviewer Update

09 Mar 2022, 12:27

And here we go again.

Miway sends a message saying that they phoned and i should phone back.

I do phone back seeing that they obviousky cant pick up a phone twice in a row.

I am greated by an operator that still does not know what to do or what is happening, apparently someone else was going to phone back ..... (the person who apparently did try to contact me)

Tick tock tick tock .... and no one does...

All the 'sorry you feel this way' does not fix the problem.

I will probably sit for another 4 months before this issue is resolved

I am also almost sure miway asks random people to give good reviews on hello peter just for the ratings. 2 claims in a row and twice unhappy.

I wonder what they will do after this message. and if they actually will follow up educated enough to resolve the issue.

auret J's update09 Mar 2022, 12:27

Reviewer Update