JJ
Jasper J

1 reviews | Active since Nov 2016

10 Nov 2016, 12:25

26% increase in premium, and no response after emailing.

<p>I received a renewal notice for my insurance for the year, with a 26.6% increase in my motor and household insurance. I send an enquiry regarding this increase on 7th November and got a message back saying an agent will contact me. A day later I received an email saying that the policy has been updated and reviewed, with the identical quotation. I have not had any further contact. </p>

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Replies (2)
MiWay Insurance
MiWay Insurance's reply10 Nov 2016, 12:38
Official

Thanks for bringing this to our attention, we are sorry for not getting back to you sooner. We have passed your message on and someone will be in touch to assist you.

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply10 Nov 2016, 15:44
Official

We're so sorry to hear that you feel this way, and we assure you that it is never our intention to upset you. Thanks for giving Mmathapelo a chance to discuss your concerns with you in more detail and to advise you of the options available to you. Please give us a shout if you need any further assistance.

Best regards,
The MiWay Team