1 reviews | Active since Sept 2016
20 days for parts to be received just to start repairs to my car so i must rent a car at my own cost!
From the date of claim authorized, it took 12 days for the parts to be ordered. Then it took another 8 days foer the parts to be received.
It took 4 days short of a month for the parts just to arrive before the repairs could begin on my car.
This is the 5th week my car is at the panelbeater and now I need to rent a car at my cost (R1400 per week) for 2 weeks because it took soooo long for Miway and Durban Central panelbeaters to attend to my car and now my car will only be ready end of this week or early next week.
SO DOES MIWAY CARE OR WOULD THEY ALONG WITH THE PANEL BEATER LOOK AT REIMBURSING ME SOME OF THE COSTS AS THEY JOINTLY DONT SEEM TO CARE ABOUT A CUSTOMER OF 10 YEARS!!!!!!
Tuesday 19 June 2018 Accident happened Wednesday 20 June 2018 Car towed to panel beater Friday 22 June 2018 Claim authorized Wednesday 4 July 2018 Parts ordered (12 days after claim authorized!) Monday 16 July 2 Parts received (8 days after parts ordered)
We are really sorry to hear that you feel let down. We have passed your message on and someone will be in touch to assist you.
Best regards,
The MiWay Team
We are really sorry to hear that you feel let down. We have passed your message on and someone will be in touch to assist you.
Best regards,
The MiWay Team
Thank you for bringing this to our attention – we are sorry that you have been inconvenienced by the repairs to your car. We believe that Lerato has checked in with our service provider and we are happy to hear that a solution has since been made in order to ensure that you are not stranded.
Please don’t hesitate to give us a call should you need anything going forward.
Best regards,
The MiWay Team
Thank you for bringing this to our attention – we are sorry that you have been inconvenienced by the repairs to your car. We believe that Lerato has checked in with our service provider and we are happy to hear that a solution has since been made in order to ensure that you are not stranded.
Please don’t hesitate to give us a call should you need anything going forward.
Best regards,
The MiWay Team
