jK
john K

1 reviews | Active since Feb 2017

02 Feb 2017, 13:05

20% annual premium increase and Horrible Customer service

<p>I insured my vehicle with Miway in January 2016. In January this year I got a nasty suprise when I realized that my Miway premium had increased by 20%. The only claim processed since I joined was a glass claim.</p> <p> </p> <p>I phoned Miway and they put me in contact with a Senior Advisor (Mrs Thebogo Selepe) she put me on hold for over 20 minutes while she supposedly spoke to her supervisor Mr Douglas Khoza.</p> <p>Miway would not budge by one cent on their premium.</p> <p>If anyone at MiWay bothers to read this review I would really like to speak to a senior manager. I can't believe MiWay would treat there customers so badly in financial times like these. </p>

0
Replies (2)
MiWay Insurance
MiWay Insurance's reply02 Feb 2017, 13:13
Official

Thanks for bringing this to our attention, we have passed your message on and someone will be in touch to discuss your concerns with you in more detail.

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply07 Feb 2017, 13:44
Official

We confirm that Tebogo has been in touch to assist with your policy. We thank you for giving us a chance to make things right. Please give us a shout if you need anything else!

Best regards,
The MiWay Team