2 year long problem finally resolved thank you Shane, MiWay and Allstar

Dear Shane Chettiar, Samantha and MiWay, We are sending you this email with extreme gratitude beyond what words can express. After almost 2 yearlong issue ( accident took place on the 15/02/2024 ) finally got resolved (on the 14/01/2026) and this all thanks to skillful people who do their job not because they HAVE to but because they want to.

And when I say Skillful I want to point out to you Shane.

Our first interaction with Shane, I am sure it was a overload of information and I felt I needed to calm down coz there was so many things that happened from then Feb 2024 till +/- Nov 2025 between us and Sandton Renew It fitting all our complaints into one sentence felt needed, emotions were extremely high ,tense, frustration and disappointment with them, however when Shane took over the enquiry I was finally relieved that someone was listening to us.

We felt it was unfair towards not just us but to MiWay for paying a provider for services that they did a half job and kept on disregarding us and our concerns and complaints. Thank you Shane for being extremely understanding, helpful and truly putting in so much effort to assist us with an ongoing issue with the provider.

You have gone over and above with assistance and your skills of problem solving and customer services are 11 out of 10.

Your 1000% dedication to get this matter resolved has not gone unnoticed and you are truly an asset to the company. I truly hope Samantha that you are aware of this talented gentleman. Thank you also to MiWay for assisting with the ongoing issues we had. You have truly gone an extra 100 miles to resolve the matter. Please take care of Shane as he is an absolute star in his work. He listens and acts. He doesn’t hesitate to get involved with the relevant parties including Avis. His constant check-ins with me were exceptional. His passion for his work is remarkable. I also would like to thank Allstar Centurion for the fantastic work they have done on the issues that was awaiting fixing for almost two years which again I would like to reiterate to MiWay was not their fault but a lack of pride in a job that other stakeholders didn’t feel the need to assist with.

Thank you Allstar Team , Rick and Janet for your friendly and exceptional services. Shane and MiWay thank you once again you have been a blessing. Kindest regards Elmarie and Wayne