2 weeks and still waiting for auth

I put a claim in to miway on 9/6/2015 and I am still waiting for authorisation for repairs on my vehicle. It is extremely difficult to get hold of Kabelo and the claims department manager. I have spent at least 1 hour on the phone each day with no result. I have added numerous vehicle's to my policy with easy but the 3-4 days I was told it will take to be authorised has been and gone many times over. Quick to accept my business but not so quick to sort out my problems. If the claims department was only as proactive as the people that add vehicles to the policys