2 staff refused to cancel my Movables policy

<p>I spoke to Tlhone first and requested cancellation of my movables policy covering laptop and notebooks.<br /><br />I then emailed a written request as well. While on the phone with him his "cancellation confirmation" email arrived with an old letter from 2016!<br /><br />I told him to correct this.<br /><br />He then sent me a policy summary with NO movables policy removed.<br /><br />I called back and spoke to a supervisor, Martha Bambo. Despite repeating myself 3 times she kept asking me what I wanted done.<br /><br />I now believe Miway trains its staff to avoid cancellations as much as they can get away with it. What other reason could there be for this deliberate refusal to hear a client request or read a written request!<br /><br />I have my request for cancellation in writing and this report. If Miway doesn't cancel the policy and send me an email confirming this I will add Tweets about the company to my complaints! <br /><br />What an embarassment Miway is in terms of professional ethics. No integrity.</p>