2 phone calls, 2 emails and NO response (1st email sent 11 December)

I phoned Miway and asked for a copy of a phone recording between them and myself. I followed up the call with an email. That email was sent on 11 December. I followed up that email with another one on 24 December. Not a single response and what worse with this company is that they not even responding to emails sent, but they are very good at sending emails on your anniversary telling you that you getting an increase. If they don't want to give me the recording just tell me instead of saying that you'll send it through.