2 months premiums for no cover URGENT!!

I was initially happy with joining MiWay, however this was very short lived.

The process to get both of my Vehicles on a policy was quick and easy, however soon after the policy started the issues began.

1st off i was advised that my car needed a tracker, which i have no issue with doing. I got a tracker unit installed and sent through the proof of installation. A week later I am advised that it needs to be a specific unit in order to get covered which was not told to me through out the process of starting my policy. Due to been in a binding contract with the tracking company I was not able to change to the unit MiWay requested, subsequent to this I have had to find a new insurer, for the Car. This really annoyed me, as if MiWay advised of this before I had the other tracker installed there would be no issue.

2nd issue, I have a motorcycle on the policy as well. Once the above happened I realized that in order for the motorcycle to be covered it needs a pre inspection to be completed, again I am ok with this. However, the inspection centers are not doing inspections due to the COVID lock down.

This was my first call to the Miway call center to explain the situation. They advised to use the MiWay app, which does not allow me to do the inspection as there is no option for it. The representative advised that I can take photos, and send this through and this would service as a pre inspection. I completed this and sent through the relevant photos.

A week goes by, so I call again to ensure all is in order, to my surprise nothing was done, the new representative advised me of following the same process above, which I completed before the call ended.

I have now called for the 3rd time and again nothing has happened. At this stage I have paid 2 months worth of premiums for nothing, I am not covered even though I have jumped through every hoop that has been requested.

If you would not like my business please advise accordingly so I can get the cover I pay for.