2 hours 2 days on the phone no insurance

Good day I have this huge problem with the service Miway insurance offers there clients, All I need is car insurance, I had Yolanda calling me on Tuesday 15th Dec kept me on the line for an hour, I then told her please call me after 5 I'm at work, I received no call at 5 o'clock, Wednesday no call was made, Thursday 17th Dec Yolanda calls me back at 9 o'clock in the morning, I asked her to please call me after 5 as I have asked her prev to do so, then she calls me back after 5 o'clock keeps me on the line for an hour again, then tells me there system is offline she will call me back, i still haven't had a call from her and today is the 19th of Dec, at this stage I'm driving around with no insurance on my car because of the service Miway provide's to their clients. I will have no other choice but to cancel my home contents policy with miway as I can't deal with this service provided.