2 claims unattended- Disappointing Service!

I have a Mi combo cover for wheels and rims with Miway. We made a claim for a damaged rim in December 2024, the claim process was seamless and approved. We were given details of the company to do the repairs on the rim, when we contacted that company, the company had no assessment report from Miway, and they sent an email to Miway requesting the details, none was sent to this day. On Sunday the 19th January, my husband drove onto another pothole and we lodged a claim for another rim, a consultant called on Monday to get the details, I referred him to my husband as he was the one driving and has the details of the incident. He was never called to this day. I have been with MiWay for years and have insured all our cars but this type of treatment is really new. Very disappointing!!!!