1st Claim Closed & No communication on 2nd Claim

My car windows were fitted with anti smash & grab film, however when parked at a MALL, some ******* managed to break my passenger window. I submitted a claim to MiWay and the window wa replaced. I was told the replaced window will be fitted with protective window film because the broken window had a protective film. This was never done and my claim was closed without ever receiving a full service or this communicated to me.<br> Recently i submitted another claim for panel beating and to replace tail lights of my car & was helped by Cidelia Barker. She never bothered to call back to tell me my claim was authorised. I made calls to inquire and was confirmed the claim has been authorised unfortunately i never tallked to her again because she was busy with clients. I left messages that she calls back and advise on way forward. She never did and i wonder what happened then to my claim. Is she not bothered this client was never helped nor receive any further communication from her. Today i sent a Termination Letter to MIWAY. I'm done with their poor service and will never return to this Insurance company.