SJ
Sebolelo J

1 reviews | Active since Feb 2017

03 Aug 2024, 08:34

1month unresolved service

There is nothing irritating and pathetic as paying consistenently for insurance, when you need them the most they dont come to the party, I have an open claim since 30 June 2024. To date nothing has happened. I pay to Miway not their subcontracts, I expect Miway to be the leader and provide a great service, but still nothing. Digicall customer service is a nightmare, they can't even greet and introduce themselves as a service provider, the Lady hung up as soon as I asked for her name. After 9 years of service I am yet disappointed 🙁.

With having *********** staff on Whatsapp Kwena Papole, Angelica Meth, Owethu Thabethe.

0
Replies (2)
MiWay Insurance
MiWay Insurance's reply03 Aug 2024, 08:35
Official
We don’t like that you’ve been disappointed; our sincerest apologies! Your message is with the right team and one of our service agents will be in touch shortly. Thanks for bearing with us and giving us a chance to turn this around for you.

Best regards,
The MiWay Team
SJ
Sebolelo J's update03 Aug 2024, 08:45
Reviewer Update
Thanks your the prompt response. If possible send Big Joe back as they know exactly what's happening and we conclude this matter.