18 DAYS OF CLAIM BUT NO AUTHORIZATION

From the 18/02/2015 to 29/02/2016 ( 11 Days ) waiting for assessment report, until i personal call the assess department for my report to be finalized, which was done same day 29/02/2016. from 29/02/2016 to today 07/03/2016 ( 7 days) waiting for final Authorization. Mind you my car is sitting at the Proline auto body for 18 days now ( 2 weeks 4 days). Miway sucks big time... am sure i will get my car fixed in 3 month or more.i hate the insurance company now, i never ever skip payment with them. THIS IS A VERY BAD INSURANCE COMPANY. NO FEEDBACK. I call everyday to be told they are waiting for Senior to Authorize. Am stressing day and Night and they are sitting by the office.