11 days delay on claim and continually no feedback.

There was severe hail on 30 Novemeber and we and a few neighbouring residences had damage to their roof. I logged a claim the same night and attached photos of the event and damage. I received a mail saying that my claim was assigned to Nokothula. I immediately forwarded her the pictures also. I heard absolutely NOTHING from her - although MiWy claimed to have tried to phone me once in this period. No indiocation anybody had been assigned - nothing. I approached a contractor to quote on this job and sent her this quote on Monday 8 Jan. I then started following up - no calls and no response from e-mail. Yesterday I tried to escalate the call via chat. Nokothula cam back the afternoon to tell me she had appointed someone to assess the damage but they were too bust so she would find someone else to come out. At no stage did she ever communicate that she appointed anybody as neither her nor the appointed people contacted me. I asked her why this was necessary as I had already done all the work and she had all the photos, quote etc - she said the damage needed to be assessed. Imagine my surprise when the "assessor" that came out Victor was not an assessor but a contractor. When questioning Mokothula on this she indicated she had contacted him in an attempt to help me as it was going to rain last night. Help me with what? My contractor was on the roof and inspected every square centimeter of the roof - Victor did not get on the roof - he took one or two photos, measured and left.

What would have helped was that she approve the quote because they could have started working on my repair...but no after 11 days they had to introduce even more delaying tactics.It rained last night - so more water and more damage.

This morning I requested a copy of Victors quote and report. As usual she did not respond to my mail and this has not been forthcoming nor any information re the settling of my claim.

I then escalated my 11 day story to her line manager this morning who indicated she would get back to me during the course of the day.

Well my day is heading to an end and I have heard nothing from her - so day 12 is another wasted day.

MiWay this service and your handling of complains is disaterous. 5 mails to your complaints department with zero resonded to.

Please get your act together and pay out my claim before I have more damage - it already rained again last night - and you have more costs to pay.

This is not the service which I signed up for!