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1.The advisors responded quickly, Thank you . 2.Not happy with the calling hours(can we stick to 09:00am - 17:00pm) 3.Can you not call once, especially outside working hours(at least try twice) 4.Can someone explain the myway procedure's in terms of who must contact who in my case, I am frustrated not knowing if Myway did contact the third party or what coz the lady said she was contacted by Myway on Monday (I just needed a confirmation from Myway). 5.Can you communicate more and emails are not user friendly.