Poor service and *****ing my money - Mivoice app

I signed up for a service to link an employee on an app platform on a phone and have not been able to get the service working as they did not account for employee's with permits and not SA ID numbers. I have sent more than 1 request for assistance with this as a debit order is coming off my account monthly for a service I cannot use. And the customer service is non existent. When I phone they say that they are aware of the problem and are waiting for the IT department to sort it out, but they could not be bothered to respond to my emails to support to make me aware of this. Shocking service and *****ing my money.