RN
Ricardo N

1 reviews | Active since Jan 2017

13 Feb 2017, 08:34

Worst Car Experience Ever!

<p style="color: #555555;">Mitsubishi Northcliff</p> <p style="color: #555555;">It all started with my sale through Rudi Hugo that my hate for this dealership started. But it is not what I'm complaining about today.</p> <p style="color: #555555;"> </p> <p style="color: #555555;">The service advisor Lizette and Service manager Luke has got the worst customer service ever.</p> <p style="color: #555555;"> </p> <p style="color: #555555;">After complaining @ Mitsubishi Head Office regarding a warranty claim on my 2 front seats I was asked 29/11/2016 to visit Mitsubishi Northcliff for an inspection, I visited the dealership around 10/12/2016. Upon arrival I was told that the drivers seat has already been ordered by H/O because of the deformed seat. Luke the service manager then took some photos of the passenger seat to submit another warranty claim. 27/1/2017 I phoned to leave a message for Lizette, a week passed without her getting back to me. I then phoned Lizette again to find out what's the situation on my car and she said she doesn't know, she will get back to me. After phoning again she said the driver seat has not arrived yet and so I asked what about the passenger side which to her response was she had no idea of it. This Luke chap is never available and now has gone on leave. This means another week before I can even try to get ahold of him. I'm soooo disappointed and frustrated. These people are pathetic when it come to service.</p>

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Replies (2)
Mitsubishi Motors South Africa
Mitsubishi Motors South Africa's reply13 Feb 2017, 10:46
Official

Good day Ricardo

We have escalated the service level issue with the Dealer Principal.

As per our telephone discussion, the seats have been ordered and expected to arrive at our Warehouse by tomorrow.

Regards

David

Mitsubishi Motors South Africa
Mitsubishi Motors South Africa's reply13 Feb 2017, 10:46
Official

Good day Ricardo

We have escalated the service level issue with the Dealer Principal.

As per our telephone discussion, the seats have been ordered and expected to arrive at our Warehouse by tomorrow.

Regards

David