WB
Wilma B

1 reviews | Active since Dec 2015

15 Dec 2015, 07:56

Vehicle bought was damaged when delivered

I Bought a vehicle from Mitsubishi Paarden Eiland - A Division of Imperial Motors in Cape Town. After waiting almost three weeks for delivery, the vehicle arrived damaged on the 10th of November 2015 inside and a dent on the outside. When I took delivery of the vehicle, I sent pictures of the damages immediately to the supplier because the dealer who took delivery refused to sign off on anything of the vehicle. I will attach all correspondence and pictures of damages. They subsequently ordered the interior to be fixed but the dent that I enquired about on numerous occasions was not attended and my requests were ignored. Mails attached. When I approached the dealer again yesterday and advised that I will call in the help of Hello Peter, they reverted with a mail in which they deny the dents in the vehicle. <br> <br> May I request your assistance with the attached to get the dent resolved on this car. Please also advise what other remedy I have. The service was dismal from the dealer from day one and they are very unprofessional.<br> <br> Please help

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Replies (1)
Mitsubishi Motors South Africa
Mitsubishi Motors South Africa's reply15 Dec 2015, 09:54
Official
Hello WilmaB2703,

Good morning Wilma,

We confirm receipt of your complaint and have escalated the matter to both the Service Manager and Dealer Principal at the dealership.

We will respond later today.

Regards

Nunz Moodley