AN
Attie N

1 reviews | Active since Nov 2018

06 Feb 2019, 19:40

Utterly poor service Mitsubishi Meadowdale

The Worst service I have ever experienced and that is from Mitsubishi Meadowdale. My wife baught a brand new ASX only to find that the brand new vehicle had 3 faults on. Tweeter speaker not working and not even attached to the door, clove compartment cannot close fully and the rear sensor switch is not working and loose.

The vehicle was taken to Mitsubishi Meadowdale to be repaired. The glove compartment looked exactly the same after they stated it was fixed. None of the other faults were given attention to. She took the vehicle back again to find it in the same condition. The said they ordered the glove compartment but forgot about the rear sensor switch. The glove compartment would take 21 days which then should have been here on 28 Jan 2019. Still not here. We had to enquire as they did not even bother to give us a courtesy call. We even contacted De Wit motors in Ermelo, where we baught the vehicle, to ask them for assistance. They have send several emails to Mitsubishi Meadowdale to try and assist us. However the issues are still hanging.

Is this how Mitsubishi treats their customers????? To me this is a utter disgrace and totally not acceptable.

You can come and fetch your vehicle and refund us to rather buy a vehicle from a different dealer other than Mitsubishi

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Replies (1)
Mitsubishi Motors South Africa
Mitsubishi Motors South Africa's reply08 Feb 2019, 08:27
Official
Dear Mr Nel

We confirm receipt of your complaint.

The Service Manager at Cargo Motors Bedforview has advised that they contacted you telephonically yesterday and undertaken to update you on the parts order.

Regards