Short-sighted, poor customer care service.

Recently I had the unfortunate experience with Mitsubishi Customer (don't) Care division, regarding my vehicle's air-conditioner condenser. The problem being that "Customer Care" is fulfilled by a 3rd party company (Motus). My issue was over the condenser for the air-conditioner which IS A MANUFACTURING FAULT but due to COVID19 and lockdown rules when the faulty component was eventually identified (by 3rd party repairer and not the agent of the vehicle) the car was out of warrantee which they conveniently used to reject the claim and provide a measly R2 000 discount off a R15 000 repair and called it a "a goodwill gesture without prejudice" but that was more an insult rather than a "goodwill". This has resulted me in sourcing the replacement from overseas and my commitment to never buy a Mitsubishi genuine part from South Africa again because their "warrantee" holds no value to me. The problem here is that no real commitment to the brand and they work on the fine letter of the law to avoid honoring any claims for the sake of saving the manufacturer money, which in the end is detrimental to the brand. I for now, for example, I will never buy another Mitsubishi or support any brand that Motus group imports and distributes because of this shortsightedness and lack of pride for the brand. My advice is stay away from any Mitsubishi car that has a warrantee, the warrantee is not worth the paper it was written.