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christineanncarelse C

1 reviews | Active since Aug 2016

30 Aug 2016, 21:45

Service of ASX

<p>Had my car serviced on the 17th August, firstly it was a struggle to book the sevice as no one answers the phone or returns the message left. I specifically asked the dealer to check a "whoo" type noise when which is either the clutch or accelerator. On collection I asked what the problem was to be told- nothing!! I drive out and there is the noise again. At the 75000km service I was told I would need new brake pads at thie next service but miracously they were no longer needed. When I questioned Megan she said the rear brake pads were replaced and e mailed me a Tax Invoice, she then phoned me 5 minutes later to say a credit was passed and the brake pads were not fitted. I have since had my car checked elsewhere and new front brake pads are needed! I have expressed my dissatisfaction to a gentleman who phoned me to find out if I was satisfied with the service and he said Mitsubishi would contact me the same day- still waiting. I have spoken to Melanie at Umhlanga and she has not got back to me. Megan has just suggested I bring the car back again-70kms away to check it out again. </p>

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Replies (2)
Mitsubishi Motors South Africa
Mitsubishi Motors South Africa's reply31 Aug 2016, 09:49
Official
Good morning Christine We confirm receipt of your complaint and have escalated with the dealership management. We will respond later today. Kind regards David *****ya
Mitsubishi Motors South Africa
Mitsubishi Motors South Africa's reply31 Aug 2016, 16:31
Official
Good day Christine Mitsubishi Umhlanga has advised us that they have been in contact with you and that you will inform them of the suitable date that they can collect the vehicle from you and leave you with a courtesy car.