1 reviews | Active since Mar 2015
**** Service
Your service is absolutely ****, I don't see how you people can run a business like this, why must a client always have to follow up for things as your Part Sales Executive is pathetic. I went to Mitsubishi Rivonia on the 22nd May to order brake discs for my car, only to be told no one can help me because they are doing stock take, so I asked if someone could phone me on the Monday, which I left my details, no one called on Monday, Tuesday 25 May i finally order brake disc, which i was told i have to pay before you can order, dont understand why a business has that sells cars and parts have to make you pay before they get ordered, none the less I asked how long will it take to get my parts, 2 days from when i pay i was told. I paid on the 27th May, I then get a phone call saying that there is only 1 brake disc and not 2, how does this happen? I was then told they can get a part from your east london branch, fine, it will be here on Wednesday 2nd June. Now i get excuses as to why no one has gotten back to me, load shedding is not an excuse, you run a business, do you not own generators? It is now the 8th June and i am still having to follow up with your *********** staff, to be told they will be here by the end of the week. How does it take 3 weeks to get brake discs when I was told it will take 2 days? Now apparently my stock has arrived but now i must drive to Bedfordview to collect, when i placed the order for Rivonia. Why must i drive extra for your stuff up? Plus no one can call and help a client out. the client must always follow up and chase after your ****py staff.
We have been informed that the order was done through Mitsubishi Bedfordview and not Mitsubishi Rivonia. The parts will be delivered to you today.
Our apologies for the miscommunication and the delay.
Regards
Customer Care
We have been informed that the order was done through Mitsubishi Bedfordview and not Mitsubishi Rivonia. The parts will be delivered to you today.
Our apologies for the miscommunication and the delay.
Regards
Customer Care
