Poorest Customer Service Ever

The biggest regret I have in life is purchasing a Mitsibushi Pajero Sport from a Mitsubishi dealership. I purchased the vehicle in October 2020, in January 2021 the vehicle started making a funny noise after we drove through water and got stuck in the mud. I booked the vehicle in with United Motors Secunda, clearly stating there is a funny noise coming from the engine. They ensured me everything is fine, there is nothing wrong with the engine, the day after I collected the vehicle from them, the balancer shaft broke down, I had it towed to Mitsubishi Motors East Rand where it was stationary for about 3 weeks with no clear answers, at first we thought it was the mud and water that caused the damages but up to this day it could not be proven.

I contacted CMH The Glen where I initially purchased the vehicle as they gave me a 2 year mechanical warranty. Eventually after numerous calls and emails they wanted to inspect the vehicle, I arranged for it to be transported on a truck from Boksburg to The Glen, it was there from 2 March up until 19 April waiting to be inspected and repaired. Once again, feedback and progress were poor.

On 19 April I collected my vehicle after repairs was completed at CMH The Glen, they ensured me everything is fine with my vehicle after I phone them more than once saying something does not sound right. Sunday evening (25 April) the vehicle broke down again. I emailed CMH The Glen first thing on Monday morning, 26 April explaining what happened and asking the way forward, I did not receive any reply so I phoned them. I was promised to receive a call back and until now, Wednesday 28 April, I have not received anything.

The worst of all is that the Branch Manager and the Customer Centre have been included in all emails, and no response from them either.

I have never seen such poor customer service in my life, I cannot rate it as it does not exist at all.