1 reviews | Active since Jun 2017
Poor service
<p>I'm so disappointed in the service and vehicle quality of my demo vehicle that I purchased in February. From umhlanga Mitsubishi I bought a ASX. I was driving the vehicle for about 2 months when the middle console above the drivers head fell out. I contacted the dealership and spoke to the sales guy and he told me that it happens all the time and I must just push it back. It kept on falling out. I called again and he told me to go to Mitsubishi PMB. I took a morning off work because pmb is at least 100km from where I stay. The dealership proceeded to fix the problem and all looked good to go. 2Days later same thing console fell out again. My vehicle was booked in for a tow bar in Umshlanga by the dealership on the TUesdayand they told me that they will fix it. Vehicle was in for the hole day for tow bar and to fix my problem. Again all looks good. 2 weeks later problem is back. The dealer in Umshlanga fixed it with a glue gun. We once again for the 3rd time called umhlanga for the 3rd time and spoke the service manager and he will phone us back. 4 days later we phoned back as the service manager didn't phone back. The service manager arranged for pmb branch to call us to arrange the problem to be fixed. Pmb dealer phoned on Monday 22nd June and told us that they will send someone up to pick up my vehicle and fixed it. Up to date no one has Made contact again. We continue driving a vehicle with the console missing which holds the sensor for the alarm system. I can only suspect my alarm system is not working and if my vehicle would be ****** I'm sure my insurance company will reject the claim. I should have taken the advise and bought another brand</p>
Dear Bernadize Reineke
We have received your complaint and will investigate with both dealerships to ensure that the fault is fixed permanently.
Kind regards
David
Dear Bernadize Reineke
We have received your complaint and will investigate with both dealerships to ensure that the fault is fixed permanently.
Kind regards
David
Dear Bernadize Reineke
Mitsubishi Pietermaritzburg has advised that they have made arrangements to collect the vehicle from you on Monday.
Regards,
Dear Bernadize Reineke
Mitsubishi Pietermaritzburg has advised that they have made arrangements to collect the vehicle from you on Monday.
Regards,
