PATHETIC CUSTOMER SERVICE - MISTUBISHI NORTHCLIFF

I booked my car in for service for Friday the 2nd. When i bought the car it had 41k on the clock, drove it for 15k and took it for service at Mitsubishi Kuilsriver in CT without any trouble - infact I got the best service ever.

15K later, i book my car in for service with Mitsubishi Northcliff. I get to Northcliff and i am told that my car cannot be serviced as i havent reached 75k on the clock. I explain to the guy (who fails dismally at customer care by the way) that the service light has been activated as i had done 15k post the last service.

After back and forth conversation with him, he tells me that he will have to push the mileage on the service book to get the car to be serviced on the day. Without any hesitation i agree to this. Long story short after i spent close to an hour at the dealership and being transported to my place of work the guy calls and says they cannot service my car.

I am livid and disgusted by the lack of customer care from Mitsubishi Northcliff. What prohibits Northcliff from servicing my car when i never had issues in Kuilsriver.

I ask him to bring my car and he advises that the procedure doesnt allow them to drive clients cars and I ask for pick up. I waited the whole day for pick up/call but to no avail - PATHETIC.

Everyone at this dealership has jack care for customers - I asked one of the SALES people to give me a valuation of the car as i would like to sell it and they promised to call and email me the numbers. To this day, i'm still waiting for that.

He then suggests that