Mitsubishi Worst after-sales service. Pls refrain from this brand

Item: Mitsubishi Motors South Africa
Rating: 1
Author: Vongani S

This brand is the worst. Pray you never have an accident, if you do, forget about ever getting them. Customer service is very poor. No parts anywhere in the world for a 2020 car. I really regret ever choosing this brand for a car, I really advise any prospective buy not to consider this brand, you will regret. Customer Service is extremely poor

Helpful (0)

Replies (3)

Mitsubishi Motors South Africa's replyOfficial

29 Aug 2022, 14:31

Dear Vongani,

We apologize the service experience and any inconvenience caused.

Please contact the customer care centre on 0*** or
email: customercare-mitsubishi-sa.co.za.

Thank you for your query.

We look forward to hear from you.

Regards
Mitsubishi Customer Care Centre

Mitsubishi Motors South Africa's reply29 Aug 2022, 14:31

Official

Vongani S's updateReviewer Update

29 Aug 2022, 15:54

That’s exactly your problem, no customer service. Absolutely ridiculous. You think I haven’t done that?

Vongani S's update29 Aug 2022, 15:54

Reviewer Update

That’s exactly your problem, no customer service. Absolutely ridiculous. You think I haven’t done that?

Vongani S's updateReviewer Update

31 Aug 2022, 16:38

I would like to convey my appreciation to Felicia Sono and Thato from Mitsubishi for the way the above matter was handled. Felicia followed up with the dealers, panelbeater, and the central distribution centre to attain the ETA for the parts. She managed to turn what was a bad customer experience into a positive customer experience with her excellent customer service

Vongani S's update31 Aug 2022, 16:38

Reviewer Update