1 reviews | Active since Aug 2020
Mitsubishi Motors South Africa ******* ARTISTS
I previously wrote a preview on my experience with Mitsubishi SA. They refused to replace my clutch under warranty - it only lasted 2 months. I took the clutch, pressure plate and thrust bearing to a clutch specialist and was informed that the thrust bearing was running full time under load. The specialist said that there were 2 mistakes Mitsubishi made. 1) With the first clutch replacement they did not replace the dual mass flywheel. This is supposed to be changed with every clutch replacement. 2) Setting of the thrust bearing was incorrect causing the bearing to be running full time under load. Mitsubishi then informed me that as a gesture of goodwill they would supply the dual mass flywheel and the labor free of charge - next mistake, as they virtually admitted guilt to not following clutch replacement protocol and bad workmanship. I had to pay a sum of R10000.00 towards the clutch which according to me was a ******* as the clutch replacement should have been under warranty. I am going to go viral with this and I hope that other future Mitsubishi clients realize that Mitsubishi does not give a damn about anything except making excuses and making money. The client means nothing.
Kindly note that we covered the full costs on the first clutch under goodwill and we are contributing towards the second clutch as a goodwill gesture without prejudice. The dual mass flywheel and the labour costs will be covered under warranty.
Kindly note that we covered the full costs on the first clutch under goodwill and we are contributing towards the second clutch as a goodwill gesture without prejudice. The dual mass flywheel and the labour costs will be covered under warranty.
Mitsubishi can make all the excuses they want, but any technically minded person will realize that they do not know what they are talking about and are more interested in ripping people off.
Mitsubishi can make all the excuses they want, but any technically minded person will realize that they do not know what they are talking about and are more interested in ripping people off.
Please note that we recommend replacement of the duel mass flywheels on vehicles with high mileage and when they are found defective/damaged during inspection. We still believe the damage was because of excessive load applications and driver input.
Please note that we recommend replacement of the duel mass flywheels on vehicles with high mileage and when they are found defective/damaged during inspection. We still believe the damage was because of excessive load applications and driver input.
I have decided to go legal as my lawyer agrees with me that Mitsubishi admitted guilt by supplying the flywheel and labour. If this clutch burns again - the smell from the clutch - I will be suing for repairs and car hire and tow in services.
I have decided to go legal as my lawyer agrees with me that Mitsubishi admitted guilt by supplying the flywheel and labour. If this clutch burns again - the smell from the clutch - I will be suing for repairs and car hire and tow in services.