Mitsubishi Head Office Unfair And ******** Treatment Service

I bought a demo model Mitsubishi Pajero 4x4 Sport from Mitsubishi The Glen in Feb 2020. The car had done 28 000 km at the time. We serviced the vehicle around the 30 000 km mark based on the service warning message that came up. We serviced the car again after receiving another warning message at the 40 000 km mark. It would appear that the dealership that performed this service incorrectly set the warning meter and the warning came up again at 55 000 km as opposed to 50 000 km.

We immediately booked the vehicle in for service at the Umhlanga branch. The service rep (Roger) informed me that I have to pay for the service though: a) The car is under motorplan b) I've obviously paid for the motorplan when I bought the car in Feb 2020. Nothing in this world is free and c) Through no fault of mine was the service warning meter incorrectly set when my car was serviced at the Lichtenburg, North West, branch on 10 Sept 2020.

Today I contacted Mitsubishi Head Office at 10:00 to complain, its almost 23:00 and I have not heard back from them yet. They took down my vehicle registration and contact details. I also contacted Karel from the Lichtenburg branch around the same time, and also from their side, no feedback.

This is appaling. If I have paid for the motorplan, why cant the car be serviced "free"? The Umhlanga team wants to charge me R3 800 for the service, yet who profited from the 50 000 km service I missed through no fault of my own? Their Lichtenburg outlet last serviced my car in Sept 2020, yet they are coming off this scott free, they are not liable for anything- I the customer must be penalised by R3 800?

I'm hoping for a favourable answer soon.