DZ
Darren Z

1 reviews | Active since Jul 2015

15 May 2016, 12:20

Mitsubishi East Rand Boksburg has the worst customer service i'v ever seen. Also *********** staff!

I took my 2001 4x4 colt bakkie there Jan 2016 for a quote on repairs and was told that it had a ****n head gasket and needed a new fuel pump etc. Quoted price was about R60000-00 to repair. I took the bakkie back and decided to to go to another workshop as the price was to high and get a second opinion. it turns out that it was just a radiator cap that was not holding pressure and the fuel pump filter was dirty. Total cost was about R1250-00. When i had my bakkie at mitsubishi for the quote they had done a engine clean and only to find out by the time i drove back home i smelt something burning. Turns out the fuse box cover was off and lying on the exhaust manifold all melted. I'V phoned charl now numerous times and all i get is we will look into it and come back to you. Today is the 10Th of May 2016 and still nothing. Mitsubishi east rand is one big ****!!! I will never buy another mitsubishi in my life again due to my experience with them.

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Replies (4)
Mitsubishi Motors South Africa
Mitsubishi Motors South Africa's reply16 May 2016, 06:04
Official
Good morning Darren We confirm receipt of your complaint which we have escalated to the Dealer Principal and Service Manager at Mitsubishi East Rand. We will update you later today. Kind regards David *****ya
Mitsubishi Motors South Africa
Mitsubishi Motors South Africa's reply17 May 2016, 08:10
Official
Good day Darren Kindly note that the dealership deny responsibility for the damaged fuse box, however they have agreed to replace it at no cost to you. The Service Manager will contact you to discuss and make arrangements. Kind regards David *****ya
Mitsubishi Motors South Africa
Mitsubishi Motors South Africa's reply17 May 2016, 08:11
Official
Good day Darren Kindly note that the dealership deny responsibility for the damaged fuse box, however they have agreed to replace it at no cost to you. The Service Manager will contact you to discuss and make arrangements. Kind regards David *****ya
Mitsubishi Motors South Africa
Mitsubishi Motors South Africa's reply17 May 2016, 08:11
Official
Good day Darren Kindly note that the dealership deny responsibility for the damaged fuse box, however they have agreed to replace it at no cost to you. The Service Manager will contact you to discuss and make arrangements. Kind regards David *****ya