Mitsubishi continually disappoints

<p>A year ago I purchased a Mitsubishi vehicle with an extended maintenance plan - covering the vehicle till December 2017. I had no issues with the car, except for a bugging rattle on the back wheels. After inspection the dealership notified me that the braking system needs attention. I had no objection as I naturally assumed the plan would cover this. To my amazement, the dealership did not know if this was the case, and has no physical guide as to what the plan covers (think about this next time you pay in excess of R15000 for this "complete cover"). I sent countless emails to the dealership and the 3rd party Mitsubishi uses for their coverage -Liquid capital (it is not official Mitsubishi administration it would seem, and the communication between these 2 companies is non existant). They eventualy took the car in and worked on the issue - less than a week after the vehicle was "repaired" the issue arrised yet again. I returned on which the dealership said they will have to change the entire braking system. Yet again I agreed to this. It has been an ongoing battle ever since. The company simply refused to fix the parts and used all kinds of excuses to which I continually objected. Eventually they agreed to "cover the required repair". I was relieved at first but one month of waiting for the parts have turned to 3 months, I have emailed countless times and when I eventually got a reply, I was informed that they will yet again not cover the full necessary repair - this after confirming the repairs with me. The dealership even has quotes (of which the amounts and repair information was shared with me) for the repair. I expressed my disappointment and reluctance to this with David *****ya - the senior customer care consultant of Mitsubishi. His answer to me was that I am welcome to phone Liquid Capital myself. Seems like a customer has to do his own admin work on repair claims in this day and age. I am utterly unhappy with the way I am being left in the dark, the way my query is being handled differently each day and that after 3 months of battling no person in Mitsubishi or Liquid Capital have apologized for the inconvenience or taken charge to resolve my issue. I have no idea what is going on behind the scenes and am unsure what my rights are at this stage. Any advice is most welcome</p>