mP
miss P

1 reviews | Active since Sept 2010

21 Jun 2017, 02:29

**********! Recall part failed? Ever replaced???

<p>I am absolutely disgusted with Mitsubishi. I've owned 2 outlanders (being my favorite)- a 2007 and 2009 model. Both had recalls and both were sent in to umhlanga branch. I then sold my 2007 and kept the 2009. In 2015 late, it had an ecu recall. In early 2016 I had a battery failure. Immediately thereafter the abs and engine warnings started popping up. As a mechanical engineer of over 15years myself, I researched online to see that this is a common issue with the outlanders in that age group due to a voltage problem on the ecu and the recall was supposed to fix this. Since then I have been to and forth with umhlanga running tests at my own cost and requesting proof of ecu replacement but nothing to date! Where's the old part? Where's the invoice and serial codes? Instead they want to charge me R70000 for a new ecu?! ***! A new ecu if ever replaced should never have failed within 24 months! And I'm talking from an engineering background! I'm taking you guys to court ----I even complained to your customer care center months ago and no feedback yet! I had enough! Mitsubishi is ********* and **********! My car is reduced to worthless if I have to pay R70k which is worth more than my car now! Pathetic and ridiculous! Go look at your recalls and see how many branches were de*****ing customers! Luckily I'm an engineer and I can analyse fault codes but what about an average customer??? </p>

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Replies (6)
Mitsubishi Motors South Africa
Mitsubishi Motors South Africa's reply21 Jun 2017, 12:25
Official

Good day

We confirm receipt of your complaint. Kindly provide the 17-digit Vehicle Identication Number and your contact details to enable us investigate the matter, you can email the details to *** or contact David on ***.

Kind regards

mP
miss P's update30 Apr 2018, 11:29
Reviewer Update
The vehicle was taken in to umhlanga but sent back with the ECU + HYDRAULIC PUMP still out of order and for my pocket. you just lost a major client and I will ambassador for others NEVER to buy a Mitsubishi again! You guys obviously cheat and ****. This time you tried ******** a seasoned mechanical engineer.... Baddddd move
Mitsubishi Motors South Africa
Mitsubishi Motors South Africa's reply03 May 2018, 15:31
Official

Dear Marousha

Kindly note that the manufacturer's warranty on your vehicle has lapsed, the required repairs are not related to the recall campaign work done previously hence the dealership quoted you.

Regards

mP
miss P's update05 May 2018, 03:26
Reviewer Update
Certainly I'm not stupid to claim out if warranty if I had not weighed the facts that this was a known fault of most mits. Outlanders with recalls as supp**** to dealers. Irrespective if out of warranty there should be responsibility shown by the OEM, and none was shown. It is stupid unlearned ******** replies like yours that makes us customers disgruntled. Please note that you are arguing with an engineer who works on designs of vehicles and machinery and I would not pursue a topic unless fully researched....unlike Mitsubishi. I will make sure I ambassador against you guys...
mP
miss P's update05 May 2018, 03:53
Reviewer Update
And wondering why such a distasteful response from me? - well, firstly there was no feedback or quote from the dealership- I returned from abroad to find the car as is. The quote is what I requested prior to sending the vehicle in almost a year before complaints. That too quoted at R70000 more than half the value of the car!!!! I just refurbed the ECU myself in under 4hrs and at a cost of R3000---- another example at how *********** and uninterested Mitsubishi SA is at engineering cost effective solutions. No wonder you guys are a dying brand... Tsk tsk
Mitsubishi Motors South Africa
Mitsubishi Motors South Africa's reply07 May 2018, 09:56
Official

Dear Marousha

Kindly note that the manufacturer is liable for repair costs for failures that occur during the warranty period as a result of a manufacturing defect only or if there is a recall campaign for the failed parts. There is no recall campaign for the ECU and Hydraulic pump hence the repairs will be for your account.

Regards