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Juan B

1 reviews | Active since Jun 2018

11 Jun 2018, 19:15

Disgusting service from Mitsubishi Princess Crossing

Disgusting service from Mitsubishi Service Centre Princess Crossing. My Mitsubishi ASX went for a 75000km service (still has service plan) and after 3 hours from drop off I received a call that my car is done. Upon collection I was handed an Invoice that stipulates what work was done on the car. So I opened my engine to have a look before leaving the premises. Absolutely nothing was done all they did was replaced the oil, couldn't even clean the oil they spilled on the engine cover. Nothing else was done as stipulated on the invoice, so I called the Service Adviser (Dominic Serrao) to come and inspect as the Service Manager was on leave for the day. He took some photos and said that this is unacceptable and he will speak to his Service Manager (Richard) about this situation and promised to call me the following day. After I haven't received any feedback from them the following day I called Dominic and his answer to me was, well I spoke to him and he said you should come and see him. So I drove to Mitsubishi Princess Crossing to go see this Richard. First he told me that he heard about this, then tried to come with clever stories as if I don't know anything about cars. Very arrogant with me after going back and forth with this he refused to correct his mistakes, said he would only top up the water levels, which was supposed to be done at service. This is absolutely disgusting service from such a big company, how many other people do you ******* like this as many people just get in their cars and drive away because you think the work has been done. Hope to get some feedback on this

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Replies (2)
Mitsubishi Motors South Africa
Mitsubishi Motors South Africa's reply13 Jun 2018, 16:29
Official

Dear Juan Bezuidenhout

We confirm receipt of your complaint.

The dealership have confirmed that the service was done and apologised for the oil stain on the tappet cover. Please note that the dealership does not wash the engine after services, they have stated that the rest of the dirt except the oil stain arrived with the vehicle.

Our apologies for the inconvenience caused.

Regards

JB
Juan B's update13 Jun 2018, 17:35
Reviewer Update
The same story as the Service Manager told me! The complaint is not about the engine not being washed after the service, the complaint is about the service not being done at all. As per the Manufacturers specifications (as stipulated on the invoice I received) the following work was supposed to be done on the car: 1.) Replace oil, 2.) Replace oil filter 3.) Replace sump plug washer 4.) Replace pollen filter 5.) Replace window washer fluid, 6.) Top up all fluid levels. AND SINCE YOU CLEARLY DID NOT READ MY COMPLAINT, I WILL REPEAT MYSELF IN CURSIVE LETTERS SO THAT YOU BETTER UNDERSTAND WHAT THIS IS ABOUT. They only replaced the oil and oil filter and nothing else! They were supposed to replace the 1.) pollen filter, 2.) window washer fluid, 3.) sump plug washer, 4.) top up all fluid levels But none of this was done, so how many other people do you ******* like this? This is absolutely pathetic.