WS
Werner S

1 reviews | Active since Dec 2011

05 Oct 2021, 15:59

David *****ya Poor service

Let me make this perfectly clear, this issue will not be brushed aside or taken as a normal matter, This is a very serious matter. If you think I am joking and that you and the dealership can make this a no brainer or money comes into question, you are seriously mistaken.

I don't care how special this dealership thinks they are or how much money the owner thinks he has, they are doing more damage to the brand Mitsubishi than any other.

My Mitsubishi Eclipse was booked for a service yesterday 06th October 2021 at Stucky motors Newcastle, I drove all the way from Benoni, when I got to the dealership in the afternoon, I had to wait for my Eclipse, the gentleman told me they are having issue with some setting. I waited. WenI got my Eclipse, he noticed it was not vacuumed and wanted to get someone to do it. I said it's fine. I asked if the PDI had been filled in, because it was never done when I received the car and I arranged to have it done when I came infor y next service.

He said he will go and do it for me, I waited at least 10min, the Manager also came past and said she will check on it. Grreat after some time he returned and gave me the book. I said thank you, got in my Eclipse and headed out. On arriving at my destination, something said check the book. I took it and to my surprise my 15000km service was filled in under 10000km service, the PDI was not done, I flipped to the book, nothing done under the 15000km as well or the PDIm I asked for and waited for more than 10 min.

My Eclipse is a Petrol which has 15000km service intervals, an approved Mitsubishi dealership goes and enters the service details under Deisel which is 10000km. NOw my question is was my Eclipse services, does it have the correct parts in. What if something happens on the road?

You can tell the owner of Stucky that I will fight this, they can take the Eclipse back and refund me. I am not joking, I will take this to social media. to court it I have to. I will be contacting Carte Blanch as well. This is not a mistake, this is absolute negligence. They just make me lose all faith I ever had in Mitsubishi. By the end of today ( 05 September 2021 at 17:00) this will be resolved to my satisfaction

So David *****ya, is handling the case, he has no passion for Mitsubishi and also accepts what ever the dealership tells him and brushes away the customers, while the customer was actually there. Then he brings up a point that the customer, myself all ready knew and pointed out. David should not be in the position he is in, he is not good for business or the brand.

0
Replies (1)
Mitsubishi Motors South Africa
Mitsubishi Motors South Africa's reply05 Oct 2021, 16:07
Official
Dear Werner

Kindly note that your complaint has been escalated as per your request.

Kind regards
Customer Care