MB
Mark B

1 reviews | Active since Mar 2009

13 Nov 2015, 11:14

Completely Bad Service

On Monday morning 8th November I phoned the Germiston Mitsubishi dealership trying to book my Pajero Sport in for a service.After being put on hold for quite some time the receptionist came back to me and told me that nobody from the service department is answering and she took down my name and number.<br> <br> After about an hour with nobody from the dealership phoning me back I phoned again and asked the lady to be put through to the service department, same scenario outplayed itself and I left my details again.I didn't get any phone call back so clearly they're not interested in business even in these economic times.<br> <br> I then stopped by at this dealership on my way home after work and the attitude of the guys there were really poor.The service manager Mark had a no-care attitude but booked the car in for Wednesday in any case seeing as I was there in person.<br> <br> On Wednesday morning I decided not to drop my car off at this dealership and guess what, nobody from that dealership even phoned me to enquire if I'm still going to bring the car in.I booked the car in at the Glen dealership and was treated with complete professionalism,I rather drive out of my way for good service!<br> <br> Mark Bailey

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Replies (1)
Mitsubishi Motors South Africa
Mitsubishi Motors South Africa's reply13 Nov 2015, 11:29
Official
Hello markbai,

Good day Mark

We confirm receipt of your complaint which we have escalated to the Dealer Principal at Mitsubishi Germiston.

We have also forwarded the compliment to Mitsubishi The Glen.

Kind regards

David *****ya