mM
mwbiggy M

1 reviews | Active since Sept 2016

18 Sept 2016, 17:20

Boksburgs poor service

<p>Just over a year ago I purchased a Pajero Sport from Mitsubishi Motors Boksburg. </p> <p>It was a demo vehicle and I chose that one as I was assured by the salesman that it still had long unexpired service and maintenance contracts.</p> <p>I was told this on two separate occasions before witnesses.</p> <p>I was further informed that these contracts were electronically entered "on the system" and so no printed documents were required.</p> <p>I admit that I was naive to believe this.</p> <p> </p> <p>when I took my vehicle to a different Mitsubishi branch for a service I was informed that the service contract does exist but there is no maintenance contract on the system.</p> <p> </p> <p>The salesman has left and ignores all communication as does Boksburg branch. The motor vehicle ombudsman has been a total waste of time.</p>

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Replies (8)
Mitsubishi Motors South Africa
Mitsubishi Motors South Africa's reply19 Sept 2016, 09:46
Official
Good morning David We confirm receipt of your mail and have escalated the matter with the Dealer Principal at Mitsubishi East Rand. We will revert to you later today. Regards David *****ya
Mitsubishi Motors South Africa
Mitsubishi Motors South Africa's reply19 Sept 2016, 09:50
Official
Good morning David We confirm receipt of your mail and have escalated the matter with the Dealer Principal at Mitsubishi East Rand. We will revert to you later today. Regards David *****ya
Mitsubishi Motors South Africa
Mitsubishi Motors South Africa's reply20 Sept 2016, 09:02
Official
Good morning David Kindly note that the vehicle was sold with the remainder of the 5 year/90 000km Service Plan. Mitsubishi East Rand advised that you were offered an Extended Service Plan and an upgrade to a Maintenance Plan which you rejected. Jaco, the Used Car Manager at Mitsubishi East Rand has tried calling you on the number provided but the number is unavailable. Regards David *****ya
mM
mwbiggy M's update20 Sept 2016, 09:39
Reviewer Update

what absolute nonsense. I stand by my original claim that I was advised upon purchase of an existing unexpired maintenance agreement. That's why I purchased the vehicle.

Mitsubishi Motors South Africa
Mitsubishi Motors South Africa's reply20 Sept 2016, 15:43
Official
Good day David We have copies of the documents signed by yourself confirming that the upgrade to a Maintenance Plan was offered to you but you declined. Please liaise with Jaco at Mitsubishi East Rand should you require more information. Regards David
mM
mwbiggy M's update20 Sept 2016, 16:27
Reviewer Update

Easy to sort out. I will bring the two independent witnesses and we go to a mediator. I will accept his decision.

i admit being naive but your salesman ****.

Mitsubishi Motors South Africa
Mitsubishi Motors South Africa's reply20 Sept 2016, 16:36
Official
Good day You are welcome to contact the Motor Industry Ombudsman for an independent investigation and ruling. Regards David
mM
mwbiggy M's update20 Sept 2016, 17:15
Reviewer Update

as long as many people read this and I don't have to deal with Mitsubishi Boksburg ever again then I am more than satisfied