bad service from head office

I took my 2013 ASX into the nearest dealership due to a transmission fault on the 8th October and the fault was beyond their scope so the car was transported to uMhlanga on the 15. It's been 2 weeks now and I have not been given a courtesy vehicle and I'm really faced with a huge challenge because I was also using my car to attend important meetings and I cannot do that no, hence I have a written warning on my desk due to non attendance . How am I expected to travel now? David says I must wait until next week Wednesday whilst I'm paying monthly instalments, this un acceptable.Ladysmith<br>