Terrible poor customer services

It's rather strange how a company can push the sale with no after service. Mitsol completed an installation on the 31 of Jan 2022. I was sent an email from Lyn advising all debts will go of on the 1st however it was not stupilated the 1 of Feb 22. I had paid and cancelled a previous provider rain. I called up on the 1st advising that I was not made aware and made prior arrangement for the complete Deb of R1016 to go off on the 1st of march. I called again today spoke to a salvin who was supposed to call back upon investigation however I was told he was not at his desk. This has placed me in a position which is costing productive time lose. Which I am not being compensated for. I work from home and am paid per hour. If this is how your company works then rather cancel the service and il switch to a company with customer services. The lack of transparency with your company puts the consumer at risk I would definitely not recommend this company for future referenc