Bad service

I ordered new bedding for my daughter friend for a birthday present from Mitchells Place online in cape town. I paid on 30 october the full amount and was promised that i will get my parcel 9 November 2018.Till to date 11 November 2018 no parcel.If you contact them they only apologize and that they will come back with a answer.Do not use Mitcehells Plane Online bedding and Paxi that is supposed to deliver in 5 to 7 working days.There service is very disappointing and poor.