Payments allocated to other Units and Refund not done

I have never seen such an Incompetence Staff. I sold my House from the Complex their managing and they are suppose to refund me, the extra paid by lawyers to recieve clearance certicate. The bond was registered in February 21 and now is March 16 and still waiting for my refund. - On the 4 March, the requested banking details to refund my money after allocating conveyancer payment to another Unit, well Unit 12 and accusing conveyancers of not paying the amount in question. - Monday, 8 March they said the will do refund on Thurday/Friday and nothing was done and I follow up to get no respond. - I followed up again on Tuesday, 16 March and Incompetence staff send me a levy statement showing that they owe me the amount in question and said the paid. I ask for proof of payment (in case they paid the owner of Unit 12) and she will look for proof of payment.

I am still waiting for the proof of payment.

An *********** staff keep saying the paid while referring to the conveyance payment into their account.