Most disappointing stay ever

My wife and I booked a weekend away at Misty Hills Hotel in Muldersdrift with our baby from the 21st to the 23rd of September 2018. The purposes was to get away but not too far from home as our baby is only 2 months old and cries a lot in the car.

The Hotel is supposedly 4 star..our experience was as follows:

21 Sep - Got there the afternoon to book in. We got a cash gift and was told that they dont take cash as its a "cashless environment" which must have been in fine print somewhere but was not made clear at the time of the booking. Fortunately a manager came by and said I could pay our cash in on our room number and put everything to our room and just refund us at the end of the stay. When we got to the room we found a ****** wrapper in one of the drawers.

22 Sep- Breakfast was average, we had to carry the pram into the restaurant as there wasnt a ramp. Food was average. We decided later to go to the pool, ordered some drinks and could not find the waiter anywhere to sign for the bill. On the way back I passed her and she still didnt have the bill but said that she will come by later. She came later and I signed. A little later she came with another bill which wasnt ours but said "it just needs to be signed" I signed but later realised that I already signed and had to go to reception to sort this issue out.

Later the evening we ordered supper. (7;30pm). By 9pm we still didnt receive the food. Again, went to sort out an issue. Passed the waiter on the way there and returned to the room only to meet them there and discover our order was completely wrong. I told the waiter to take back the food and ask the restaurant to phone me so I could place the order again. 30 mins later the food arrived. It was nearly 10pm by that time.

23 Sep - Breakfast: Bacon was drenched in oil. When we booked out and claimed the remaining credit of R300 i was told they cannot refund as was told to me on the 21st, I need to go spend it at the spa. Fortunately the same manager was on duty and made a plan to refund me.

We got a special on booking,com and have to say that I still paid too much. I dont know how this place got 4 stars. This was literally the most disappointing stay ever.